Process Description: Service Process - Shenzhen Shengpu Weinen Storage Technology Co., Ltd.

1. If a malfunction occurs during product use or if users encounter questions while debugging product parameters, users can call the Shengpuwei service hotline (0755-88695591) or the regional service hotline for assistance.
2. When reporting a repair, the customer must provide the following information: name of the on-site contact, contact information, machine model, serial number, and fault description.
3. After receiving a customer's fault repair call, the Shengpuwei service engineer guides the user through phone communication and provides a troubleshooting solution.
4. If the issue cannot be resolved through phone communication, arrange for an engineer to provide on-site service or notify the customer to send the faulty device to the designated repair point for maintenance, depending on the condition of the device.
5. Regardless of the method used to provide service, the ultimate goal is to help the customer solve the problem, which marks the completion of the service.